Our mobile experts are at the ready to answer your questions.
How do I update my iPhone software?
I keep getting prompted to update my iPhone software. What’s the best and safest way? And is there anything I need to be aware of before I start? Dylan,…
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How do I back-up my iPhone?
I’ve been told it’s a good idea to back up my iPhone regularly. How do I go about it? Which way is best? Steve M, Camden
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How to reset your iPhone
Need to reset your iPhone to fix a fault? Here’s everything you need to know, including how to restore your device without losing your pictures, contacts and mail
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How can I fix my iPhone's charging problems?
Over the last few weeks my iPhone 8 has started charging slowly and sometimes won’t charge at all. Do I have shell out for a new battery? Is there…
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What does ‘rolling SIM contract’ mean? Ask Our Expert
I hear people talk about ‘rolling contact’ SIMs a lot. Is that the same as a one-month contract SIM? Are they rolling contracts a good idea, or will I…
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How to cancel a mobile contract for free
I recently took out a contract with a well-known mobile provider but, after some more research, I reckon I'd get a better deal elsewhere. Can I end the contract…
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When can I upgrade my phone?
I'm not at the end of my contract yet, but want to upgrade my iPhone to the newest model? Is this possible?
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What is a reconditioned phone?
I’m in the market for a new handset, and a friend recommend I get a reconditioned phone. What’s the difference between a reconditioned and brand-new handset? And how much…
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Can I use my unlimited data abroad?
I’m going on holiday next month, and want to be sure I can use my unlimited data abroad? And if so, how much will it cost?
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What is a refurbished phone?
I’m told you can save a bit of money if you buy a refurbished phone instead of a brand new one. Sounds decent. But I’m not sure exactly what’s…
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Is unlimited data really unlimited?
I get through a lot of data watching Netflix on my commute, so I’m thinking of getting a phone contract with unlimited data. If I upgrade, can I then…
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How does a pay as you go sim card work?
I’m a bit confused about pay as you go SIMs. It seems to mean something different to what it used to. Can you shed some light on it? …
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How do I activate my SIM card?
I recently changed my mobile plan and a friend recommended I get a SIM deal. Problem is, I don’t know how to activate a SIM card. Can you…
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How do I activate my pay as you go SIM card?
I’ve decided to ditch my contract and get a pay as you go SIM, When it arrives how do I activate it? Will I be without service for any…
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Is it cheaper to get a pay as you go SIM card?
My budget’s pretty tight and I want to save cash wherever I can. I don’t use data much and only get through about 1GB-2GB per month. How much will…
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What is a SIM only contract?
A friend recommended I get a SIM only deal, but I don’t know how they differ from standard mobile contracts deals. What do they come with? Are they cheaper?…
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Can I get a phone contract with a debit card?
Do I need a credit card to get a phone contract? I've only got a debit card and bank account. William Reid, Glasgow
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Can I get a phone contract without a bank account?
For one reason or another I don’t have a bank account, but I’d like to get a phone on a monthly contract. Is that possible? George, Southampton
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Is it cheaper to get a phone contract with no upfront cost?
I’m looking for phone contract with no upfront cost, but there’s a lot of conflicting information on the internet about whether it will be wroth it. Is it cheaper…
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What does upfront cost mean on phone contracts?
You've heard it's smart to pay some of your phone contract upfront. But what are the pros and cons? And how much should you expect to pay as a…
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