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  • iphone x

    How do I update my iPhone software?

    I keep getting prompted to update my iPhone software. What’s the best and safest way? And is there anything I need to be aware of before I start? Dylan,… More »

  • iPhone apple logo

    How do I back-up my iPhone?

    I’ve been told it’s a good idea to back up my iPhone regularly. How do I go about it? Which way is best? Steve M, Camden More »

  • Apple logo

    How to reset your iPhone

    Need to reset your iPhone to fix a fault? Here’s everything you need to know, including how to restore your device without losing your pictures, contacts and mail More »

  • apple logo

    How can I fix my iPhone's charging problems?

    Over the last few weeks my iPhone 8 has started charging slowly and sometimes won’t charge at all. Do I have shell out for a new battery? Is there… More »

  • Rolling contract SIM

    What does ‘rolling SIM contract’ mean? Ask Our Expert

    I hear people talk about ‘rolling contact’ SIMs a lot. Is that the same as a one-month contract SIM? Are they rolling contracts a good idea, or will I… More »

  • Phone contract icon

    How to cancel a mobile contract for free

    I recently took out a contract with a well-known mobile provider but, after some more research, I reckon I'd get a better deal elsewhere. Can I end the contract… More »

  • Phone upgrade

    When can I upgrade my phone?

    I'm not at the end of my contract yet, but want to upgrade my iPhone to the newest model? Is this possible? More »

  • Phone and pound sign

    What is a reconditioned phone?

    I’m in the market for a new handset, and a friend recommend I get a reconditioned phone. What’s the difference between a reconditioned and brand-new handset? And how much… More »

  • Man using phone at the beach

    Can I use my unlimited data abroad?

    I’m going on holiday next month, and want to be sure I can use my unlimited data abroad? And if so, how much will it cost? More »

  • Refurbished phone

    What is a refurbished phone?

    I’m told you can save a bit of money if you buy a refurbished phone instead of a brand new one. Sounds decent. But I’m not sure exactly what’s… More »

  • Unlimited data SIM icon

    Is unlimited data really unlimited?

    I get through a lot of data watching Netflix on my commute, so I’m thinking of getting a phone contract with unlimited data. If I upgrade, can I then… More »

  • Pay as you go SIMs

    How does a pay as you go sim card work?

    I’m a bit confused about pay as you go SIMs. It seems to mean something different to what it used to. Can you shed some light on it? … More »

  • Hand holding SIM card

    How do I activate my SIM card?

    I recently changed my mobile plan and a friend recommended I get a SIM deal. Problem is, I don’t know how to activate a SIM card. Can you… More »

  • pay as you go sims

    How do I activate my pay as you go SIM card?

    I’ve decided to ditch my contract and get a pay as you go SIM, When it arrives how do I activate it? Will I be without service for any… More »

  • SIM card

    Is it cheaper to get a pay as you go SIM card?

    My budget’s pretty tight and I want to save cash wherever I can. I don’t use data much and only get through about 1GB-2GB per month. How much will… More »

  • SIM card

    What is a SIM only contract?

    A friend recommended I get a SIM only deal, but I don’t know how they differ from standard mobile contracts deals. What do they come with? Are they cheaper?… More »

  • Can I get a phone contract with a debit card?

    Do I need a credit card to get a phone contract? I've only got a debit card and bank account. William Reid, Glasgow More »

  • phone contract

    Can I get a phone contract without a bank account?

    For one reason or another I don’t have a bank account, but I’d like to get a phone on a monthly contract. Is that possible? George, Southampton More »

  • Phone

    Is it cheaper to get a phone contract with no upfront cost?

    I’m looking for phone contract with no upfront cost, but there’s a lot of conflicting information on the internet about whether it will be wroth it. Is it cheaper… More »

  • upfront cost mobile phone logo

    What does upfront cost mean on phone contracts?

    You've heard it's smart to pay some of your phone contract upfront. But what are the pros and cons? And how much should you expect to pay as a… More »

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