We use cookies to remember your preferences, to customise your experience on our website and to help measure the effectiveness of our marketing and the performance of our services. We also use cookies to allow us and our partners to show you relevant advertising.
Cookie Preference
How our site uses cookies
As a Moneysupermarket Group customer you can be rest assured that your personal information is treated with the utmost care.
Moneysupermarket Group includes the brands BroadbandChoices, SellMyMobile, CompareMyMobile, MoneySuperMarket, TravelSupermarket, MoneySavingExpert and Decision Technologies.
We recommend that you read our Privacy Policy which details how we may use your personal information and the circumstances in which it may be shared.
What is a cookie?
A cookie is a small information file which is downloaded to your device's hard drive when you visit a website.
The term cookie can be described by an array of files, for example pixel tags (these tend to be small blocks of code on a webpage or email that do things like read and place cookies), mobile device identifiers and web storage used in desktop software or mobile software.
Cookies are harmless and can help improve your experience when using a website because, among other things, they help us to:
- Understand your browsing habits;
- Respond to you as an individual by tailoring our operations to your needs, likes and dislikes by gathering and remembering information about your preferences;
- Monitor which pages you find useful and which you do not; and
- Understand the number of visitors so that we can analyse data about web traffic which helps us improve our Sites.
How we use cookies
Essential Cookies
We use the following types of cookies for non-marketing purposes:
- Certain cookies enable our Sites to function and cannot be switched off in our systems. You can set your browser to block or alert you about these cookies, but some parts of the Sites may not work as a result.
- Cookies which allow us to recognise and count the number of visitors and track how visitors move around our Sites when they are using them. These also help use to improve the way our Sites work, for example, by ensuring that users are finding what they are looking for easily. All the information that these cookies collect is aggregated and therefore anonymous.
- Cookies which allow us to recognise users when they return to our Sites. These cookies are only used to help improve users’ Site experience by enabling us to personalise our content to you, greet you by name and remember your preferences for example, your choice of language or region.
You can find more information on individual cookies we use, the purposes for which we use them and cookie lifespan in the table below:
Name | Duration | Purpose | More information |
CompareMyMobile _dtl_analytics_filter, _dtl_cookie_preferences | Session 1 year | These cookies allow us to remember your preferences and some features of your journey, for example, saving you the trouble of typing in your postcode every time you search for a better deal. They also tell us if you have closed pop-ups on the site (so we don’t bother you with them again). These cookies also store a some of deals you have viewed so we can email them to you if you ask us to. These cookies also tell us if you have seen our cookie policy and whether you have opted out of receiving non-essential cookies. | |
CompareMyMobile _dtl_ref1, _dtl_ref2, _dtl_ref3, _dtl_tsid, source | 1 day 1 day 1 day Session Session | These cookies show us how you found our website and which website you came from, or something else about your journey to our website. This helps us to understand which of our online marketing channels is most effective. These cookies also allow us to reward some external websites for directing you to us. | |
CompareMyMobile algoStoreSessionId | Session | This cookie allows us to see if you have made separate visits to our website at different times. This allows us to offer you a more customised experience by remembering your previous preferences. | |
Response Tap _adiCookieCheck > adiLP asiS adiV adiVi initial_entry | Session 30 minutes 30 minutes 1 year 30 minutes 7 days | These cookies enable us to track the progress of a telephone order you have placed. | You can find detailed information about Response Tap's privacy policy . |
Google Analytics_ ga, _gat_europe_unique_urchin, _gid, _gali | 2 years 1 minute 24 hours 1 year | These cookies allow us to use a unique anonymous ID that Google has created. We use this cookie to generate statistical data on how you use our website so we can see when you purchase a product from one of our suppliers. If you ask us to email you, we use this to recognise if you return to our website to help us offer you a better service. | You can find detailed information about Google’s privacy policies and how to manage the use of these cookie settings |
Optimizely optimizelyBuckets, optimizelyDomainTestCookie, optimizelyEndUserId, optimizelyPendingLogEvents, optimizelyRedirect, optimizelyReferrer, optimizelySegments | 6 months 6 months 6 months 15 seconds 15 seconds 15 seconds 6 months | These cookies allow us to test different versions of website pages to different users at the same time and to track how users navigate around our website. We use this information to test new features and make the website easier to use. | You can find out more about how Optimizely works, and how to turn off their cookies . |
Datadog_dd_s | Session | This cookie tells us how many people are using our website. We use this information to make sure the website works quickly which gives you a better experience when you use it. | You can find out more about this cookie . |
DT Tracker / GetCake (affsecure.com) sid, trk, c(number) | Session 5 years 1 month | These cookies track when you click on a supplier’s offer on our website and we direct you through to that chosen supplier’s website, so you can complete your order. The cookies subsequently allow us to see when your order has resulted in a sale with a supplier. | You can find out more about these cookies . |
Analytics & Tracking
We use these cookies to understand how you use our web pages and services while on our site. This data is used to measure how many people visit each page, and what options they click on. We can only use these cookies if you give us consent.
Name | Cookie Duration | Purpose | More information |
CompareMyMobile _dtl_uid, | 2 years | This cookie allows us to see if you have made separate visits to our website at different times. This allows us to offer you a more customised experience by remembering your previous preferences. | |
CompareMyMobile event-services-session-id | 20 minutes | This cookies allows us to track your session while navigating the site and creates more meaningful data for us in order to improve the website. | |
Google Analytics(Demographicsand InterestReporting) _gat | 1 minute | This cookie allows us to use anonymous data that Google has collected. This includes demographic information about our visitors (gender, age group and interests). We use this information to better understand our users to help improve our website content, the user experience and refine our marketing. | You can find detailed information about Google’s demographics and interest reporting and how to manage the information they collect . |
Google Adwords _gac_europe_unique_urchin | 90 days | We use these cookies to show us how you found our website and which website you came from, or something else about your journey to our website. This helps us to understand which of our online marketing channels is most effective. | You can find out more about Google’s use of this cookie and how to control its settings . |
Bing Ads (Microsoft) Starting mui(…), starting _uet(…) | 390 days Session | We use these cookies to show us how you found our website and which website you came from, or something else about your journey to our website. This helps us to understand which of our online marketing channels is most effective. | You can find out more about Microsoft’s use of this cookie and how to control its settings . |
_fbp | 3 months | We use these cookies to show you personalised ads when you visit other websites (for example, to remind you to return to our website to complete an order you have started). | You can find out more about Facebook’s use of this cookie and how to control its setting . |
Hotjar _hjIncludedInSample, _hjMinimizedPolls, _hjUserId, _hjDonePolls, _hjDoneTestersWidgets, _hjMinimizedTestersWidgets | 1 year 1 year 1 year 1 year 1 year 1 year | These cookies track how you use different pages on our website. They also allow us to run (optional) short questionnaires on the website to get your direct feedback on what you think about our service. We use this information to test new features and make the website easier to use. | You can read Hotjar’s privacy policy and find more about their cookies . |
AdWordsRetargeting, DoubleClickRetargeting GoogleAnalytics _ga, _gat | 2 years 1 minute | We use these cookies to show you personalised ads when you visit other websites (for example, to remind you to return to our website to complete an order you have started). In addition to the non marketing use, in the table above, this Google Analytics cookie is used with the other two cookies in this section to show you advertising based on other websites you have visited, and information Google may have collected from their services (such as demographics). If you are signed in to your Google account this allows us to identify the type of device through which you accessed our website (smartphone, PC, etc). This cookie also allows us to see whether you have clicked on any of the ads we show. | You can control the personalisation setting that Google uses for advertising . |
Performance & Testing
We use these cookies to improve your experience and to make sure that the site is running smoothly. They will also be used to test new features that may be used in the future. We can only use these cookies if you give us consent.
Name | Cookie Duration | Purpose | More information |
Advertising
We use these cookies to pick and play adverts that we think you would like to see, alongside our partners. They also let us measure how effective they are by checking the types of adverts and how often they are shown, as well as how you interact with them. We can only use these cookies if you give us consent.
Name | Cookie Duration | Purpose | More information |
AdWordsRetargeting, DoubleClickRetargeting GoogleAnalytics _ga, _gat | 2 years 1 minute | We use these cookies to show you personalised ads when you visit other websites (for example, to remind you to return to our website to complete an order you have started). In addition to the non marketing use, in the table above, this Google Analytics cookie is used with the other two cookies in this section to show you advertising based on other websites you have visited, and information Google may have collected from their services (such as demographics). If you are signed in to your Google account this allows us to identify the type of device through which you accessed our website (smartphone, PC, etc). This cookie also allows us to see whether you have clicked on any of the ads we show. | You can control the personalisation setting that Google uses for advertising . |
We use Third Parties to help provide customised advertising and other content to visitors to our Sites. These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site and the advertising displayed on it more relevant to your interests. If you do not allow these cookies, you will not experience our targeted advertising across different websites as a result of these cookies.
Most cookies are deleted as soon as you close your browser; these are known as session cookies. Others, known as persistent cookies, are stored on your device either until you delete them, or they expire. For example, the cookie used to keep you signed into your account expires after 90 days. Every time you visit MoneySuperMarket.com, for example, you will be kept signed in for a further 90 days.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our Sites and could prevent you from completing some purchases through our Sites.
We aim to keep the cookies information provided here as accurate as possible and use all reasonable efforts to review and update the details. It is possible that the services we use may make changes to their cookie names and purposes. Some services, particularly social media networks such as Facebook and Twitter, change their cookies regularly. This will not be reflected in our cookie policy straight away.
Web beacons
Web beacons are like cookies as they also deliver an improved online experience. They are used to keep track of a customer’s navigation through our Sites.
They may also be referred to as “tags” and are normally used by Sites that use Third Party traffic monitoring and tracking services, such as web analytics.
Third-party cookies and content sharing
Moneysupermarket Group also works with Third Parties in providing you services through our Sites and they may set a cookie on your device as part of this arrangement.
It is advised to refer to the relevant site’s own privacy and cookie policy to understand how they operate and use cookies.
These named Third Parties may include, for example, social media platforms, advertising networks and providers of external services like web traffic analysis services:
1. Twitter:
Twitter is a social networking service which allows users to post and interact. Cookies are used to measure the performance of the ads and to deliver targeted marketing on Twitter.
Privacy contact - https://twitter.com/en/privacy
Opt out - https://help.twitter.com/en/rules-and-policies/twitter-cookies
2. Facebook:
Facebook is an online social media and social networking service. Cookies are used to measure the performance of the ads and to deliver targeted marketing on Facebook.
Privacy contact - https://www.facebook.com/full_data_use_policy
Opt out - https://en-gb.facebook.com/policies/cookies/
3. Google Ads:
Cookies are used to measure the performance of the ads that we pay for on Google Ad Words. We also use cookies to deliver targeted marketing on Google Ad Words.
Privacy contact - https://support.google.com/policies/troubleshooter/2990837?hl=en
Opt out - https://www.google.com/intl/en/policies/technologies/cookies/
4. Yahoo:
Yahoo is an advertising platform that allows us to buy adverts on Yahoo Search. We use cookies to deliver targeted marketing on Yahoo Search.
Privacy contact - https://policies.yahoo.com/xa/en/yahoo/privacy/index.htm
Opt out - https://policies.yahoo.com/xa/en/yahoo/privacy/topics/cookies/index.htm
5. Bing:
Bing is an advertising platform that allows us to buy adverts on Bing Search. We use cookies to deliver targeted marketing on Bing Search.
Privacy contact - https://privacy.microsoft.com/en-gb/privacystatement
Opt out - https://www.bing.com/webmaster/tools/eu-privacy-request
6. Awin:
Awin operates an affiliate marketing network. Awin saves cookies on the end devices of users that visit or use websites or other online products provided by advertisers and publishers working with Awin.
Privacy contact - https://www.awin.com/gb/legal/privacy-policy-gb
Opt out - https://www.awin.com/fr/cgv/optout
Managing your cookies
You can use your browser settings to accept or reject cookies and delete existing cookies. If you have disabled cookies in your web browser, you won’t be able to benefit from using the comparison tools and services available on the Sites.
In order to enable cookies to use our Sites, we have provided the following helpful information for users of various browsers. Many web browsers automatically enable cookies as a default setting.
Web Operating Systems | Mobile operating systems | |||
Browser | Windows | Mac | iOS | Android |
| Choose Tools | and then Internet Options | Click the Privacy tab | Choose your preferred settings. | Choose Preferences from Explorer menu | Select Receiving Files options | Select Cookies | Choose your preferred settings | Choose Mobile Settings | Select Microsoft Edge app | Scroll down to Privacy & Security | Choose your Preferred Cookie setting | Tap menu (three dots) icon in bottom right | Select Settings | Select Advanced: Site permissions | Select Cookies | Choose your preferred settings |
| Choose Preferences from the Edit menu | Select Privacy & Security | Then select Cookies | Choose your preferred settings | Choose Preferences from the Edit menu | Select Privacy & Security | Select Cookies | Choose your Preferred Cookie settings | Choose Mobile Settings | Select Firefox | Scroll down to Privacy & Security | Choose your Preferred Cookie setting | Tap menu (three dots) icon in top right | Select Settings | Select Privacy | Select Cookies | Choose your preferred settings |
| Choose Preferences from Explorer menu | Select Security Files options | Cookie settings are shown in window | Choose your preferred settings | Choose Preferences from Explorer menu | Select Security Files options | Cookie settings are shown in window | Choose your preferred settings | Choose Mobile Settings | Select Safari | Scroll down to Privacy & Security | Enable your Preferred Cookie setting | Not available on Android |
| Click the spanner icon on the browser toolbar | Settings | Click Show advanced settings | In the Privacy section, click the Consent Settings button | In the Cookies section, you can change the following cookies settings | Click the spanner icon on the browser toolbar | Settings | Click Show advanced settings | In the Privacy section, click the Consent Settings button | In the Cookies section, you can change the following cookies settings | Choose Mobile Settings | Select Google Chrome | Scroll down to Privacy & Security | Enable your Preferred Cookie setting | Tap menu (three dots) icon in top right | Select S ettings | Select Advanced: Site settings | Select Cookies | Choose your preferred settings |
Other browsing
If you are using an older version of the browsers mentioned above, or a different browser, please refer to the relevant documentation provided through the online help files available for these browsers.
Fraud prevention
Our Sites also use both first- and Third-Party cookies as a security measure to protect against fraud and abuse and to help to identify irregularities in behaviour.
These may include cookies written with Flash technology. You can manage Flash cookies using the Settings Manager for Adobe Flash Player.
Although we do not recommend taking such action, this tool enables you to disable the use of Flash cookies or limit activity to specific domains.
You can access the tool by right-clicking on any Flash content displayed on your browser and selecting 'Settings' or 'Global Settings' from the drop-down menu.
Behavioural advertising
We have relationships with carefully selected and monitored suppliers who may also set cookies during your visit.
The purpose of these cookies is "behavioural advertising" (also known as "remarketing"), which is a means of showing you relevant products and services based on what you appear to be interested in.
If you'd like to opt out of behavioural advertising, please go to the Network Advertising Initiative website.
Further information
If you require any further information on cookies including how to see what cookies have been set and how to manage, delete and turn them off, please visit www.aboutcookies.org or www.allaboutcookies.org.
Please note these are external websites and Moneysupermarket Group is not responsible for the accuracy of the information on these sites.