Cookie Policy

We use cookies to remember your preferences, to customise your experience on our website and to help measure the effectiveness of our marketing and the performance of our services. We also use cookies to allow us and our partners to show you relevant advertising.

How our site uses cookies

As a Moneysupermarket Group customer you can be rest assured that your personal information is treated with the utmost care.

Moneysupermarket Group includes the brands BroadbandChoices, SellMyMobile, CompareMyMobile, MoneySuperMarket, TravelSupermarket, MoneySavingExpert and Decision Technologies.

We recommend that you read our Privacy Policy which details how we may use your personal information and the circumstances in which it may be shared.

A cookie is a small information file which is downloaded to your device's hard drive when you visit a website.

The term cookie can be described by an array of files, for example pixel tags (these tend to be small blocks of code on a webpage or email that do things like read and place cookies), mobile device identifiers and web storage used in desktop software or mobile software.

Cookies are harmless and can help improve your experience when using a website because, among other things, they help us to:

  • Understand your browsing habits;
  • Respond to you as an individual by tailoring our operations to your needs, likes and dislikes by gathering and remembering information about your preferences;
  • Monitor which pages you find useful and which you do not; and
  • Understand the number of visitors so that we can analyse data about web traffic which helps us improve our Sites.

How we use cookies

Essential Cookies

We use the following types of cookies for non-marketing purposes:

  • Certain cookies enable our Sites to function and cannot be switched off in our systems. You can set your browser to block or alert you about these cookies, but some parts of the Sites may not work as a result.
  • Cookies which allow us to recognise and count the number of visitors and track how visitors move around our Sites when they are using them. These also help use to improve the way our Sites work, for example, by ensuring that users are finding what they are looking for easily. All the information that these cookies collect is aggregated and therefore anonymous.
  • Cookies which allow us to recognise users when they return to our Sites. These cookies are only used to help improve users’ Site experience by enabling us to personalise our content to you, greet you by name and remember your preferences for example, your choice of language or region.

You can find more information on individual cookies we use, the purposes for which we use them and cookie lifespan in the table below:

Name

Duration

Purpose

More information

CompareMyMobileUser preferencescookie policy,usercontext,_dtl_analytics_filter,_dtl_cookie_consent

1 day

Session

Session

1 year

These cookies allow us to remember your preferences and some features of your journey, for example, saving you the trouble of typing in your postcode every time you search for a better deal. They also tell us if you have closed pop-ups on the site (so we don’t bother you with them again). These cookies also store a some of deals you have viewed so we can email them to you if you ask us to.

These cookies also tell us if you have seen our cookie policy and whether you have opted out of receiving non-essential cookies.

CompareMyMobile

_dtl_ref1,

_dtl_ref2,

_dtl_ref3,

_dtl_tsid

1 day

1 day

1 day

Session

These cookies show us how you found our website and which website you came from, or something else about your journey to our website. This helps us to understand which of our online marketing channels is most effective. These cookies also allow us to reward some external websites for directing you to us.

CompareMyMobile

_dtl_uid

algoStoreSessionId

2 years

Session

These cookies allow us to see if you have made separate visits to our website at different times. This allows us to offer you a more customised experience by remembering your previous preferences.

Response Tap

_adiCookieCheck

> adiLP

asiS

adiV

adiVi

initial_entry

Session

30 minutes

30 minutes

1 year

30 minutes

7 days

These cookies enable us to track the progress of a telephone order you have placed.

You can find detailed information about Response Tap's privacy policy 

here 

.

Google Analytics_

ga,

_gat_europe_unique_urchin,

_gid,

_gali

2 years

1 minute

24 hours

1 year

These cookies allow us to use a unique anonymous ID that Google has created. We use this cookie to generate statistical data on how you use our website so we can see when you purchase a product from one of our suppliers. If you ask us to email you, we use this to recognise if you return to our website to help us offer you a better service.

You can find detailed information about Google’s privacy policies and how to manage the use of these cookie settings 

here.

Optimizely

optimizelyBuckets,

optimizelyDomainTestCookie,

optimizelyEndUserId,

optimizelyPendingLogEvents,

optimizelyRedirect,

optimizelyReferrer,

optimizelySegments

6 months

6 months

6 months

15 seconds

15 seconds

15 seconds

6 months

These cookies allow us to test different versions of website pages to different users at the same time and to track how users navigate around our website.

We use this information to test new features and make the website easier to use.

You can find out more about how Optimizely works, and how to turn off their cookies 

here 

.

Datadog_dd_s

Session

This cookie tells us how many people are using our website. We use this information to make sure the website works quickly which gives you a better experience when you use it.

You can find out more about this cookie 

here

.

DT Tracker /

GetCake

(affsecure.com)

sid,

trk,

c(number)

Session

5 years

1 month

These cookies track when you click on a supplier’s offer on our website and we direct you through to that chosen supplier’s website, so you can complete your order. The cookies subsequently allow us to see when your order has resulted in a sale with a supplier.

You can find out more about these cookies 

here

.

Analytics & Tracking

We use these cookies to understand how you use our web pages and services while on our site. This data is used to measure how many people visit each page, and what options they click on. We can only use these cookies if you give us consent.

Name

Cookie Duration

Purpose

More information

Google Analytics(Demographicsand InterestReporting)

_gat

1 minute

This cookie allows us to use anonymous data that Google has collected. This includes demographic information about our visitors (gender, age group and interests). We use this information to better understand our users to help improve our website content, the user experience and refine our marketing.

You can find detailed information about Google’s demographics and interest reporting and how to manage the information they collect 

here

.

Google Adwords

_gac_europe_unique_urchin

90 days

We use these cookies to show us how you found our website and which website you came from, or something else about your journey to our website. This helps us to understand which of our online marketing channels is most effective.

You can find out more about Google’s use of this cookie and how to control its settings 

here

.

Bing Ads (Microsoft)

Starting mui(…),

starting _uet(…)

390 days

Session

We use these cookies to show us how you found our website and which website you came from, or something else about your journey to our website. This helps us to understand which of our online marketing channels is most effective.

You can find out more about Microsoft’s use of this cookie and how to control its settings 

here

.

Facebook

_fbp

3 months

We use these cookies to show you personalised ads when you visit other websites (for example, to remind you to return to our website to complete an order you have started).

You can find out more about Facebook’s use of this cookie and how to control its setting 

here

.

Hotjar

_hjIncludedInSample, _hjMinimizedPolls,

_hjUserId,

_hjDonePolls,

_hjDoneTestersWidgets,

_hjMinimizedTestersWidgets

1 year

1 year

1 year

1 year

1 year

1 year

These cookies track how you use different pages on our website. They also allow us to run (optional) short questionnaires on the website to get your direct feedback on what you think about our service. We use this information to test new features and make the website easier to use.

You can read Hotjar’s privacy policy 

here 

and find more about their cookies 

here 

.

AdWordsRetargeting,

DoubleClickRetargeting

GoogleAnalytics

_ga,

_gat

2 years

1 minute

We use these cookies to show you personalised ads when you visit other websites (for example, to remind you to return to our website to complete an order you have started).

In addition to the non marketing use, in the table above, this Google Analytics cookie is used with the other two cookies in this section to show you advertising based on other websites you have visited, and information Google may have collected from their services (such as demographics). If you are signed in to your Google account this allows us to identify the type of device through which you accessed our website (smartphone, PC, etc). This cookie also allows us to see whether you have clicked on any of the ads we show.

You can control the personalisation setting that Google uses for advertising 

here 

.

Performance & Testing

We use these cookies to improve your experience and to make sure that the site is running smoothly. They will also be used to test new features that may be used in the future. We can only use these cookies if you give us consent.

Name

Cookie Duration

Purpose

More information

Advertising

We use these cookies to pick and play adverts that we think you would like to see, alongside our partners. They also let us measure how effective they are by checking the types of adverts and how often they are shown, as well as how you interact with them. We can only use these cookies if you give us consent.

Name

Cookie Duration

Purpose

More information

AdWordsRetargeting,

DoubleClickRetargeting

GoogleAnalytics

_ga,

_gat

2 years

1 minute

We use these cookies to show you personalised ads when you visit other websites (for example, to remind you to return to our website to complete an order you have started).

In addition to the non marketing use, in the table above, this Google Analytics cookie is used with the other two cookies in this section to show you advertising based on other websites you have visited, and information Google may have collected from their services (such as demographics). If you are signed in to your Google account this allows us to identify the type of device through which you accessed our website (smartphone, PC, etc). This cookie also allows us to see whether you have clicked on any of the ads we show.

You can control the personalisation setting that Google uses for advertising 

here

.

We use Third Parties to help provide customised advertising and other content to visitors to our Sites. These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site and the advertising displayed on it more relevant to your interests. If you do not allow these cookies, you will not experience our targeted advertising across different websites as a result of these cookies.

Most cookies are deleted as soon as you close your browser; these are known as session cookies. Others, known as persistent cookies, are stored on your device either until you delete them, or they expire. For example, the cookie used to keep you signed into your account expires after 90 days. Every time you visit MoneySuperMarket.com, for example, you will be kept signed in for a further 90 days.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our Sites and could prevent you from completing some purchases through our Sites.

We aim to keep the cookies information provided here as accurate as possible and use all reasonable efforts to review and update the details. It is possible that the services we use may make changes to their cookie names and purposes. Some services, particularly social media networks such as Facebook and Twitter, change their cookies regularly. This will not be reflected in our cookie policy straight away.

Web beacons

Web beacons are like cookies as they also deliver an improved online experience. They are used to keep track of a customer’s navigation through our Sites.

They may also be referred to as “tags” and are normally used by Sites that use Third Party traffic monitoring and tracking services, such as web analytics.

Third-party cookies and content sharing

Moneysupermarket Group also works with Third Parties in providing you services through our Sites and they may set a cookie on your device as part of this arrangement.

It is advised to refer to the relevant site’s own privacy and cookie policy to understand how they operate and use cookies.

These named Third Parties may include, for example, social media platforms, advertising networks and providers of external services like web traffic analysis services:

1. Twitter:

Twitter is a social networking service which allows users to post and interact. Cookies are used to measure the performance of the ads and to deliver targeted marketing on Twitter.

Privacy contact - https://twitter.com/en/privacy

Opt out - https://help.twitter.com/en/rules-and-policies/twitter-cookies

2. Facebook:

Facebook is an online social media and social networking service. Cookies are used to measure the performance of the ads and to deliver targeted marketing on Facebook.

Privacy contact - https://www.facebook.com/full_data_use_policy

Opt out - https://en-gb.facebook.com/policies/cookies/

3. Google Ads:

Cookies are used to measure the performance of the ads that we pay for on Google Ad Words. We also use cookies to deliver targeted marketing on Google Ad Words.

Privacy contact - https://support.google.com/policies/troubleshooter/2990837?hl=en

Opt out - https://www.google.com/intl/en/policies/technologies/cookies/

4. Yahoo:

Yahoo is an advertising platform that allows us to buy adverts on Yahoo Search. We use cookies to deliver targeted marketing on Yahoo Search.

Privacy contact - https://policies.yahoo.com/xa/en/yahoo/privacy/index.htm

Opt out - https://policies.yahoo.com/xa/en/yahoo/privacy/topics/cookies/index.htm

5. Bing:

Bing is an advertising platform that allows us to buy adverts on Bing Search. We use cookies to deliver targeted marketing on Bing Search.

Privacy contact - https://privacy.microsoft.com/en-gb/privacystatement

Opt out - https://www.bing.com/webmaster/tools/eu-privacy-request

6. Awin:

Awin operates an affiliate marketing network. Awin saves cookies on the end devices of users that visit or use websites or other online products provided by advertisers and publishers working with Awin.

Privacy contact - https://www.awin.com/gb/legal/privacy-policy-gb

Opt out - https://www.awin.com/fr/cgv/optout

Managing your cookies

You can use your browser settings to accept or reject cookies and delete existing cookies. If you have disabled cookies in your web browser, you won’t be able to benefit from using the comparison tools and services available on the Sites.

In order to enable cookies to use our Sites, we have provided the following helpful information for users of various browsers. Many web browsers automatically enable cookies as a default setting.

Web Operating Systems

Mobile operating systems

Browser

Windows

Mac

iOS

Android

Microsoft Edge

Choose

Tools

|

and then

Internet Options

|

Click the

Privacy tab

|

Choose your preferred settings.

Choose

Preferences

from Explorer menu

|

Select

Receiving

Files options

|

Select

Cookies

|

Choose your preferred settings

Choose

Mobile Settings

|

Select

Microsoft Edge app

|

Scroll down to

Privacy & Security

|

Choose your

Preferred Cookie

setting

Tap

menu (three dots) icon

in bottom right

| Select

Settings

|

Select

Advanced: Site permissions

|

Select

Cookies

|

Choose your preferred settings

Mozilla Firefox

Choose

Preferences

from the

Edit

menu

|

Select

Privacy & Security

|

Then select

Cookies

|

Choose your

preferred settings

Choose

Preferences

from the

Edit

menu

|

Select

Privacy & Security

|

Select

Cookies

|

Choose your

Preferred Cookie

settings

Choose

Mobile Settings

|

Select

Firefox

|

Scroll down to

Privacy & Security

|

Choose your

Preferred Cookie

setting

Tap menu

(three dots) icon

in top right

|

Select

Settings

|

Select

Privacy

|

Select

Cookies

|

Choose your preferred settings

Apple Safari

Choose

Preferences

from Explorer menu

|

Select

Security

Files options

|

Cookie settings are shown in window

|

Choose your preferred settings

Choose

Preferences

from Explorer menu

|

Select

Security

Files options

|

Cookie settings are shown in window

|

Choose your preferred settings

Choose

Mobile Settings

|

Select

Safari

|

Scroll down to

Privacy & Security

|

Enable your

Preferred Cookie

setting

Not available on Android

Google Chrome

Click the spanner icon on the browser toolbar

|

Settings

|

Click

Show advanced settings

|

In the Privacy section, click the

Consent Settings

button

|

In the Cookies section, you can change the following cookies settings

Click the spanner icon on the browser toolbar

|

Settings

|

Click

Show advanced settings

|

In the Privacy section, click the

Consent Settings

button

|

In the Cookies section, you can change the following cookies settings

Choose

Mobile Settings

|

Select

Google Chrome

|

Scroll down to

Privacy & Security

|

Enable your

Preferred Cookie

setting

Tap

menu (three dots) icon

in top right

|

Select S

ettings

|

Select

Advanced: Site

settings

|

Select

Cookies

|

Choose your preferred settings

Other browsing

If you are using an older version of the browsers mentioned above, or a different browser, please refer to the relevant documentation provided through the online help files available for these browsers.

Fraud prevention

Our Sites also use both first- and Third-Party cookies as a security measure to protect against fraud and abuse and to help to identify irregularities in behaviour.

These may include cookies written with Flash technology. You can manage Flash cookies using the Settings Manager for Adobe Flash Player.

Although we do not recommend taking such action, this tool enables you to disable the use of Flash cookies or limit activity to specific domains.

You can access the tool by right-clicking on any Flash content displayed on your browser and selecting 'Settings' or 'Global Settings' from the drop-down menu.

Behavioural advertising

We have relationships with carefully selected and monitored suppliers who may also set cookies during your visit.

The purpose of these cookies is "behavioural advertising" (also known as "remarketing"), which is a means of showing you relevant products and services based on what you appear to be interested in.

If you'd like to opt out of behavioural advertising, please go to the Network Advertising Initiative website.

Further information

If you require any further information on cookies including how to see what cookies have been set and how to manage, delete and turn them off, please visit www.aboutcookies.org or www.allaboutcookies.org.

Please note these are external websites and Moneysupermarket Group is not responsible for the accuracy of the information on these sites.

Last updated January 2021