Contact us

Here's how to contact, whether you're a customer, a business, or a member of the press.

Recyclers' customer service

If you have a query about an order you placed through, please contact the recycling company you used directly. Please bear in mind that is just a comparison website - we don't buy or handle any gadgets sold through the site ourselves.


Digital Recycling

Fone Wizard
0333 207 9424
See Fone Wizard website for contact form


Gadgets Recycled
07984 679835

Gecko Mobile Recycling
See Gecko Mobile Recycling website for contact form

giffgaff Recycle
No phone number
See giffgaff Recycle community forum for help



See Meelie website for contact form

Music Magpie

O2 Recycle


Redial Recycle

Repair Not Replace
0800 047 2047

Samsung Recycle
No phone number
See Samsung Recycle website for contact form

Sell Phones

Tesco Mobile Trade In
No phone number
See Tesco Mobile Trade In website for contact form

03333 211 479
See WeBuyFaultyPhones website for contact form

We Buy Tek

CompareMyMobile customer service

You can get in touch with our customer service team by emailing us at

Please note: CompareMyMobile is a recycling comparison website, and not a recycler. We do not buy or recycle phones ourselves.

If you signed up for a merchant's services through our site and have a question or an issue, please contact the merchant directly.

Press and PR is always happy to help members of the press, bloggers, and editors. Please visit our press room for more information.

Press room


If you are a recycling company that would like to be included on, please get in contact, as we are always looking to compare new gadgets and devices. is operated by Decision Technologies Limited.

Decision Technologies Limited

1 Dean Street, London, W1D 3RB

Company number 06899137

Our operating hours are 9am-5pm on Monday to Friday.

Feedback and complaints

At we strive to provide an accurate, informative, and unbiased service for our users but we acknowledge there may be times when users feel they wish to contact us to suggest ways we might improve our service or to make a complaint.

We welcome constructive feedback and take any complaints seriously. If you are unhappy with any aspect of our service then please contact us by emailing

Or write to us at:
First Floor
High Holborn House 

52-54 High Holborn 

London WC1V 6RL

Please provide as much detail as possible in your email or letter and include your contact details so that we can respond to you.

Upon receipt of your complaint, our team will determine whether it relates to or the products and services of one of the merchants we list on our website.

We aim to acknowledge all complaints within three business days by email and no later than ten business days if by post.

If your complaint relates to a merchant - where appropriate - we will refer the matter to the correct party and will notify you as to when you can expect to be contacted by them. If your complaint is regarding we will endeavour to resolve your complaint as quickly as possible and will keep you informed of our progress during the period that we are dealing with it.