Compare all the stores in one place
Fast & secure payment options
Rated ‘Excellent’ on Trustpilot

Phones 2 Pounds Review

Average Customer Rating

3/5

426 Customer Reviews
5 star
    43 rating(s)
4 star
    43 rating(s)
3 star
    44 rating(s)
2 star
    66 rating(s)
1 star
    55 rating(s)
0 star
    175 rating(s)
  • Payment via:
  • FREEPOST:
  • Contact:

Customer Reviews
We would love to hear how your trade-in went! Help others by sharing your experience
Latest 10 Customer Reviews out of 426
Review by David

I had to phone them on 3 occasions to chase up queries they had raised and I had responded to.At the end they stated they found damage and reduced the original amount by £33.As I no longer had the phone I could not verify but I didn't recognise their comments.I was too weary with dealing with them to have it returned to me but I would not recommend or use them again.

  • Verified Offer
Review by Jan

Annoyed at reduction in price, the phone was very good condition, but apparently Slight impact damage on side bezel. Not aware of it, but to save hassle of return and going elsewhere sold for reduction

  • Verified Offer
Review by Martyn

My partner used this company to trade in her Samsung S6. The phone, in most peoples opinions, would be in 'perfect' condition having always had a screen protector and hard case throughout its 18months use. Upon receiving the phone, P2P came back with a counter offer of well under half the original offer due to being 'not in working order'. Assuming the worst and that postman pat had been a little rough we feared it had been damaged in transit, so asked multiple times across a week long period for some pictures to justify this. After receiving a generic response from someone who clearly hadn't read any of the previous emails I gave them a call and was promised pictures within an hour...suprise surprise these never materialised. The phone was returned after paying the £10 'handling fee' - in, as expected, pretty much perfect condition. This company seems to be chancing their luck hoping people will call it quits and accept a low offer. Avoid at all costs.

Review by P

They tried to paid me less than half price of my normal working mobile phone. Just now they stolen my original box, charger and data cable! Disgusting Company.

  • Verified Offer
Review by Lewis

I was quoted £150 for a working phone. I sent a working phone in good condition and received a revised quote of £98. The reason that was given was damage to the handset. I contested this and was told pictures would be taken. I then received another revised price of £115. I was not willing to prolong the argument and accepted that price.

  • Verified Offer
Review by Julie

Disgusting service, got told a cheque was sent out to me on the Thursday, by Wednesday still no cheque got told to wait till next day, still no cheque. Rang again and they said they would bank transfer, guess what still no cash. I rang them 58 times off different family members phones still no reply. I rang Monday morn Guess what? They kept me hanging on then cut me off again, wen I got through again. I threatened them with trade and standards. Eventually got my cash. Never again would I use these.

Review by Jessica

I am still awaiting payment from Phones 2 Pounds, I have contacted the seller multiple times however I have not heard back from them. I sent my phone away 5 days ago. I would not recommend this company as they are hard to contact. This is false advertising as it claims as soon as they have my phone I would recieve my money.

  • Verified Offer
Review by Julie

After being promised a cheque for £82.00, a week later I still got No cheque. I rang up and hot promised it would be a bank transfer into my account about lunch time, it's 15.20 and it's still not in, I've lost count of how many times I've rang them and got cut off, I've emailed and left voice messages but to no avail. No cash well I want my phone back. Simple. Fuming isn't the word.

Review by Dazza

Absolute disgrace. Offered £30 less than agreed price due to a 'scratch' which was non-existent. Asked for evidence, nothing. They now refuse to answer emails, the phone number cuts off and they have my item. Do NOT use ever!!!!

Review by Kenneth

very easy transaction.

  • Verified Offer
We would love to hear how your trade-in went! Help others by sharing your experience
Store Overview
Phones 2 Pounds Review The team at phones2pounds have been working in the telecommunication sector for over 10 years, and count themselves as experts in the industry. They confidently say they are the best company to send your device in to.

Phones2Pounds offer excellent prices, which is why were so confident to have them on Compare, you won't find better prices anywhere else. Although Phones2Pounds haven't been around for a long time, they have definitely come into the mobile recycling industry confident and competitive. They also offer a good selection of devices.

The only thing we think Phones2Pounds could improve on is their website -although it is easy to use and you won't have any trouble selling your device on there - it just isn't quite as eye capturing as other recyclers on Compare. They have a few sections that aren't quite complete, and the overall look is quite basic.

They offer two payment methods Bank Transfer and Cheque, and aim to pay you on the same day they receive your device - that's quick!

Key Points

Prices: Compatative and high

Website: Easy to function but could do with some styling

Payment: Get paid the same day by Bank Transfer or Cheque.

Limited Company

Company Number: 08764481

Company Name: PTOP Limited

Registered Date: 2013-11-06

VAT Registered

VAT Number: 177613584

Recycling Accreditation

Weee Number: We do not know if Phones 2 Pounds is Weee Accredited

Checkmend: We do not know if Phones 2 Pounds uses Checkmend

Social Accounts

Facebook: We can't find a FaceBook page for Phones 2 Pounds

Twitter: We can't find a Twitter account for Phones 2 Pounds