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Music Magpie Review

Average Customer Rating


458 Customer Reviews
5 star
    100 rating(s)
4 star
    105 rating(s)
3 star
    54 rating(s)
2 star
    43 rating(s)
1 star
    60 rating(s)
0 star
    96 rating(s)
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Customer Reviews
We would love to hear how your trade-in went! Help others by sharing your experience
Latest 10 Customer Reviews out of 458
Review by Jeanie

Courier didn't show up after waiting in all day I then sent email requesting advice on what to do now still no reply I also tried to call customer service and was on hold for 25 minutes so gave up

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Review by Gareth

Offer revised from £80 to £8 because a USB cover seal was worn! Seal bought for £2 and sold phone to some one else.

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Review by Caroline

Still waiting for payment after a week when they say within a day

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Review by Craig

Quote you high then give you a ridiculous excuse and drop the price. I was quoted £80 for my device, but then after they received it, they dropped this to £8. The reason? 'Battery - extended'. When I called, they went into more detail - apparently the phone I'd been using with absolutely no problems, charging to 100% and draining perfectly normally with no strange dropping or any issue had a portion of the battery that apparently was faulty. However, they only received my phone at 6.18am and told me it was faulty at 7.02am - 44 minutes after they had received it, not taking into account the time it takes to write the reports. So apparently in 44 minutes they were able to fully charge the device (I sent it back with around 50% left) and fully discharge the device, comparing it to what the stock device should actually. Now either Music Magpie have invented a time machine or someone is telling fibs... either way, will not be using again and I suggest people steer clear unless you feel like wasting a few days of your time sending your old device on a little round trip. Craig

Review by Laura

I bought an iphone 7 refurbished phone after mine got stolen just over a week ago now. However, the police found and returned to me my stolen phone so I have been trying to contact Music Magpie for details on where to return the handset and have received nothing bad. I was on hold last night for over half an hour and sent multiple emails and nothing. Disgusting customer service - none at all!

Review by Jonathan

Much better than recyclemysmartphone who tried to cheat me

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Review by Mark

Simply changed the offer stating Screen Burn, there are no issues with the phone it is in perfect condition

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Review by Theresa

Great price for my items. Easy to select a collection day, but it wasn't clear when I would get the collection window from DPD. Overall, great service!

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Review by Karl

Fast. Easy. Paid as quoted. Collection service came to my workplace. Faultless.

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Review by Lynn

They dropped from £90 to £8 I got the iPad back and got £77 off an other company Total rip off

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We would love to hear how your trade-in went! Help others by sharing your experience
Store Overview

MusicMagpie Review - General Services

Turn your old games, CDs and DVDs into cash with MusicMagpie. The service is free, their is even a free-post address like the mobile recyclers featured on this website and they offer a free courier service for sales with over 50 items.

They have an app that you can download or you can use your web cam to scan the bar codes of the products you want to sell. You can also key them in, this is how they know what you are selling them, then box everything up and post it off. Once that is completed you will be sent a cheque.

MusicMagpie - How it works

Using the site is easy, simply follow these instructions;

1. Enter your bar code:

This can be done in a variety of ways:

  • Key in the items bar code
  • Scan using your Webcam (Yer, really you can!)
  • Use the iPhone App to scan straight off the phone!

Make sure you use the real bar codes not the stickers from the shops you bought the products from, the real bar code will be part of the packaging.

2. Postage:

There are 2 ways for you to send them the devices and products you want to recycle.

  • Use the courier service, it's free and fully insured if you are selling in bulk of over 50 items. This way the package will be collected from you and delivered to them!
  • Use the free-post labels they offer to send you in the post, pack your gadgets in a cardboard box and attach the label. Then simply post it!
3. Payment:

When they have received your old games and CDs, they'll send you the cheque in the mail and you just cash that bad boy in! Simple.

Music Magpie Payment Via Cheque

Music Magpie offer payment via cheque only. This will be paid to you upon them receiving and checking the goods you send them. 4% of people using them have mentioned on the online reviews that they have had the quoted prices lowered due to the condition of the games DVDs and CDs sent to MusicMagpie, be aware that the amount quoted many be lowered if the old kit you send them is not functioning or damaged heavily.

Charity Options - Donate CDs DVDs and games

They offer donation options too, the money you get isn't great for all your unwanted CDs, games trade in and DVD recycling but you can make a difference to someone elses life by donating that amount. The y support RSPCA, breast cancer care, children's society and many more.

Music Magpie Review

Music Magpie is one of the original and leading recyclers of CD's, DVD's and games! So if you're looking to turn these gadgets into cash you are in the right place. After starting out with just a great CD and DVD trade-in site idea, years later they're recycling other gadgets like smartphones and tablets too - advertising on TV, with over 5,000 visitors per day. They've also racked up over 20,000 positive customer review.

Music Magpie uses an independent review website called 'Feefo' to manage all of its feedback. This is quite similar to other recycling/cashback giants like Mazuma who like to broadcast the success of their website and happiness of their customers! From looking at the review site, you'll find that the scores are all extremely high - you'll find a small percentage of people who use Music Magpie and feel that their old tech is worth more, or that they took too long to pay, but 96 percent of the reviews are positive, so it's clear they offer a great service!

We know that it's common for people to want more cash for their old gadgets, it happens across the trade-in market. People get a quote online for a 'used' price, ship off a load of games, CDs, smartphones or DVDs which is great. But if they arrive at places like Music Magpie and the company finds half the stuff is broken or scratched or beyond economical repair, quotes get lowered and people aren't always happy.

There is a simple solution though - if the games, CDs and DVDs or other electronics you're selling are in a state then be prepared to get haggled down on price. Music Magpie will always strive to get you a fair price.

Limited Company

Company Number: 6277562


Registered Date: 2007-06-13

VAT Registered

VAT Number: 0

Recycling Accreditation

Weee Number: We do not know if Music Magpie is Weee Accredited

Checkmend: We do not know if Music Magpie uses Checkmend

Social Accounts


Twitter: @musicmagpie