Mazuma Mobile review

This is a screenshot of the Mazuma Mobile  website
Excellent 10 out of 10
OVERALL
Pricing:
Speed:
Customer satisfaction:
Mazuma Mobile
Payment via:
Bank Transfer, Cheque,
FREEPOST:
freepost
Contact them:
0845 8723000


Mazuma Mobile Review


If Mazuma Mobile were a football club, then they would compete for the Premier League and Champions League year after year. This is down to them being one of the original companies who established themselves as one of the great performers. Their great customer service is the best around and the speed of postage and payment secures them as one of the greatest companies in the market. Mazuma, is one of the unique and most popular recyclers and they have paid out more than £95 million to satisfied customers.


However, the one thing that lets the company down is their pricing. Although their quotes are reasonable, we judged the pricing on the rest of their excellent services and simply it is not up to scratch.

They even accept this fact, but their website turns this into a positive by using a price promise. As most low reputable companies don't put a price promise on their items, they are able to change the price on the condition and accessory package. Accompanying a cartoon of an angry looking bee, is the words Don't get stung and don't be fooled with high prices that are likely to be reduced once your phone is received. Some companies are unfortunately operating this way but with good companies, including Mazuma Mobile, you won't be disappointed.


I mean, they wouldn't be voted 2012 Best Recycling Service at What Mobile Awards if they had too many problems in their business module.


Like all recycling companies, the process is simple. All you need to do is search for your old mobile phone or device to see whether you accept the evaluation. Mazuma offer great payment options and the choice of cheque, bank transfer and Argos vouchers hold different values for you to choose. A bank transfer and cheque will usually hold the same value but Argos vouchers will be at a significantly higher value. You'll also get a choice to request a free sales pack or you can print your own pack.


Once you have received or printed your sales pack, you use the freepost bag to send the device to Mazuma using one of their easy posting options. Once your handset has been received, they check that your order is complete and items match your registered sale. If the phone is in correct working condition, they confirm the payment on the same day and email you a receipt. It sounds simple and that's because it is, a great service by Mazuma mobile.


The positives to Mazuma, other than their prices, are pretty lengthy. But put simply, this company are used regularly for a reason - they are one of the best in the market. Don't be put off by a slightly average price.


Key Points:


Great customer service: Amazing and we're not just us saying that. Trustpilot, a popular review site, put them top in market with 70,000 customer reviews rating them at 98%.
Environment: Hold the environment close to their hearts and certainly have a good philosophy and module about it.
Price Promise: As soon as that transaction is complete the price is frozen.
Free postage: Offers a choice of free postage and printable labels/envelope for you to send.
Pricing: Average - good prices don't match everything else they offer.

Limited Company

Company Number: 5909550

Company Name: MAZUMA MOBILE LIMITED

Registered Date: 2006-08-17

VAT Registered

VAT Number: 886669544

Recycling Accreditation

Weee Number: WML80764

Checkmend: Yes

Social Accounts

Facebook: https://www.facebook.com/mazumamobile

Twitter: @mazuma

Compliments & Complaints procedure

Positive reviews

- Submit a review below, this will help the recyclers trust score on here to help others.
- Ideas: Write about their email communication, pricing, payment speed, postage pack.

Negative reviews

- Contact the recycler direct and file a complaint using the link next top their logo above.
- Provide us with your name and order number or device and we'll try to help - contact support.
- Submit a review below, if we can't sole the problem, this will get published and contribute to the recyclers score to warn others.

First Name *
Last Name *
Email Address *
Order Number
Rating *
Comment


Mazuma Mobile
Andrew Beckett
Managing Director
Written: 08/01/13
Mazuma Mobile is one of the best recyclers in the UK, their customer service is fantastic. The offer a price promise and will return your handset FREE of charge if requested by you. Mazuma's pricing isn't as strong as other recyclers but they won't reduce pricing like many do.
Mazuma Mobile
Tyler
5
Written: 09/02/13
I got £30 for an old HTC smartphone that was in good working condition. What I loved though is you do not have to wait for weeks to receive your payment. Got it fast along with helpful emails, and they haven’t spammed me after either which I loved!
Mazuma Mobile
Alice
5
Written: 02/02/13
In addition to the fast and reliable service, there are no hassles when it comes to completing the payments initially promised. Whether you have an old, broken or new mobile phone, you can get some cash for it. The company has made the site user-friendly, and as such filling the online form takes less than 2 minutes to complete. It’s harder to drag yourself to a postbox!
Mazuma Mobile
Olly
5
Written: 31/01/13
The company is known for giving the best deal and customer service. Upon placing your order, the firm sends packaging to your home to be used in sending the mobile phone. Upon receiving the handset, the company immediately sends you an email acknowledging your order. Shortly after, another email is sent to inform you that the money has been deposited in your bank account. I would recommend.
Mazuma Mobile
James
5
Written: 28/01/13
Whether you have an old mobile phone or a busted one, you can sell it to Mazuma Mobile with no hassle. The process of placing your order and posting the old handset to the company is quite simple. Even when there is a delay in delivering the handset you posted (I sat on the post pack for a while... oops!), the process of placing a new order is quite simple.
Mazuma Mobile
Sandra
5
Written: 22/01/13
No matter how many times you have used phone recycling companies, you’ll be satisfied with the quality of customer care and detailed emails provided by mazuma. Money is deposited into your bank account less than a day after they get your old mobile phone. If you’re ready to upgrade and ditch your old phone, post it to Mazuma Mobile.
Mazuma Mobile
Michelle
5
Written: 22/01/13
One of the things that makes Mazuma Mobile service attractive is their ability to pay you what was initially promised. When I looked on here, a majority of less known recyclers had bad reviews from people. I chose Mazuma because people that have used this mobile recycling service have confessed to receiving what was guaranteed to them by the company no matter how many times they have posted phones.
Mazuma Mobile
Paul
5
Written: 16/01/13
Selling your old mobile phones is not only easy, but fast if you opt to sell it to Mazuma Mobile. Since, it’s not likely you’ll get much for really old phones like mine, Mazuma still got me an additional £23, that’s better than binning it.
Mazuma Mobile
Karim
5
Written: 12/01/13
One of the things that make Mazuma Mobile attractive is the TV adverts and good online reviews. The instructions are easy to follow and understand. In terms of response, the customer support is fast and precise. If you have an old mobile phone or a broken handset and are wondering what to do with it, I recommend you to sell it to Mazuma Mobile.
Mazuma Mobile
Sophie
5
Written: 09/01/13
The customer support provided by Mazuma Mobile cannot be compared to those provided by other mobile recyclers in the UK. Then again, the pricing wasn’t the best offered but it still got a return on investment my old mobile phone. Whereas other recyclers use price as a bargaining tool, then reduce the value if it’s damaged in any way, the same cannot be said of Mazuma Mobile.
Mazuma Mobile
Simon
5
Written: 07/01/13
I'm a new customer to Mazuma and I have to say I'm extremely impressed by their service! Being unsure where I could send my phone, I was a bit sceptical at first. When I received my payment for the full amount quoted and on time, I knew I made the correct choice. I recommend it to anyone looking to get rid of their old phones and make a little bit of money.
Mazuma Mobile 5 out of 5. 23 user reviews.